In the fourth of seven articles, learn more about how IT must develop simple Ts and Cs for an SLA to be delivered with each service delivery in order to measure/ensure consumer satisfaction against empirical criteria.

In the 3rd of 7 articles, this article discusses factors in building your own menu or service catalog - an IT team must set up a catalog of offerings (understand what end users really want) and tailor their service offerings accordingly.

Read this article to explore how industries such as healthcare store and analyze large amounts of data, and how the evolution of big data is complicating matters for IT departments.

This article discusses the critical role that executives outside of IT (those who deal with business concerns), play in enabling an IT project to be successful. Read more to learn who makes the ideal executive sponsor for a given project.

VDI doesn't always translate to ROI - read this article to learn more.

Directors and CIOs face many challenges when attempting to reduce a company's IT footprint. Read this article to understand the issues that can impact the success of an IT project, and how to look beyond the technology and address the more difficult policy, process, and organisational issues faced by a company.

Read this article to explore GlassHouse’s Accelerated Cloud Enablement (ACE) - and the possibility of deploying a fully operational private cloud in around 45 days

As the hype surrounding cloud computing begins to level out, the focus for businesses is no longer just on the flexibility and scalability of a cloud-based service but how to measure the effectiveness of such solutions, including ROI and service improvement. Read more now.

This article addresses the challenges faced by IT departments to create cloud services that can compete with the allure of external cloud service providers (CSPs). Read the article to discover that building cloud services to support existing applications on the infrastructure that you already own is easier than you might think.