Watch as Ken Copas presents an overview of GlassHouse's cloud services.

The fifth of seven articles, this article provides a great overview of the order process IT must build in order to provide services that satisfy consumer demands.

Explore the challenges of building a private cloud with an emphasis on how certain factors like in-house knowledge of cloud infrastructure and cost advantages are driving its increasingly broad support in the enterprise. Read more now.

This article explores the top reasons that private cloud initiatives fail, and how IT can collaborate with their users to build a successful, holistic solution.

In the 3rd of 7 articles, this article discusses factors in building your own menu or service catalog - an IT team must set up a catalog of offerings (understand what end users really want) and tailor their service offerings accordingly.

This article examines cloud evolution and features expert insight from Ken Copas, Cloud Practice Lead at GlassHouse, around the insufficiency of the term “cloud”. Copas explores the idea that the term "cloud" itself is all but meaningless at this point, because the level of complexity of choices has grown so much. "Walking up and saying 'I would like some cloud,' " he says, "is like walking into a restaurant and saying 'I would like some food.' " Read more now.

This article makes the case that the cloud must be fully understood, and can be configured and reconfigured to meet specific business objectives. Read this article to learn more about public, private and hybrid clouds, as well as service models (IaaS, PaaS and SaaS), and multiple deployment possibilities (enterprise clouds, commodity clouds, etc).

Read this article to learn more about the trend of cloud washing as a negative marketing approach that confuses companies about the benefits of cloud computing.

The success of your internal cloud deployment is dependent on your ability to understand the cost of the resource units you deploy and your ability to monitor and report their usage by consumers over time. Read this article (part 2 of 7) to learn more about developing a cost model.