GlassHouse Technologies, Inc. is recruiting for part-time Customer Service Representatives (CSRs) who will respond to technical telephone inquiries in a call center environment. CSRs will provide customer service in a timely and professional manner via telephone and Internet by following standard technical scripts and procedures. CSRs must be open to working a variety of shifts and will be required to work out of GlassHouse’s Durham, North Carolina Support Center.  Evening and weekend shifts are currently available.

Mandatory Technical Qualifications:

• High School Diploma
• Minimum of one year of customer service experience in a help desk environment
• Strong PC hardware/software knowledge with previous work experience in Windows-based environment

Additional Qualifications:

• Ability to prioritize and complete multiple tasks simultaneously
• Ability to read and interpret problem resolution scripts
• Excellent phone etiquette including listening, written and oral communication skills
• Flexibility
• Strong attention to detail
• Team player

Responsibilities:

• Answer incoming technical calls and field customer questions
• Open trouble tickets; document technical issues for resolution
• Follow standard technical script and obtain detailed descriptions of customer’s technical issues
• Resolve and close cases and/or escalate to Level Two support as needed
• Dispatch parts and labor for specific incidents
• Attend weekly meetings

Principals Only:  GlassHouse will not pay a fee for resume submissions or candidate referrals (written, oral or otherwise) received from third-parties or agencies (contingent or retained). Unsolicited resume submissions and candidate referrals will be considered no-fee referrals and will in no way obligate GlassHouse to pay a fee or service charge upon hire of such candidates/referrals.

To apply, please send your resume with a cover letter including salary expectations to careers@glasshouse.com. We will contact candidates directly who meet the qualifications of this role. Resume must include salary requirements in order to be considered.
No telephone calls please.