Leveraging technical, storage and backup services experience, the Technical Consultant (TC), supports the definition of the GlassHouse Services offerings and partners with sales, delivery and clients to drive delivery procedures and support GlassHouse’s ability to achieve booking and revenue targets.

The TC is responsible for the high quality delivery of Professional Services (Strategy Services and Design & Implementation Services) to our clients and works within a designated Practice area within the World Wide Delivery team.

Qualifications:

• Experienced professional services/technical consultant to lead pre-sales engagement calls with customers and to deliver engagements sold. 

• Proven experience as a successful technical storage consultant.

• Demonstrated technical design and implementation of storage solutions.

• Demonstrated problem-solving skills.

• Area of expertise – 1-2 x disk based products, 1-2 x backup products.

• Medium skill level with a niche product (Minimum of 1).

• Strong written and verbal communication skills – ability to deliver effective presentations to GlassHouse customers and employees.

• Excellent consulting and interpersonal skills; proven ability to gain consensus.

• Ability and willingness to travel as required.

Responsibilities:

• Ensure customer service delivery adheres to documented agreements and Statement of Works.  Able to manage client relationships and build consensus and trust in GlassHouse delivery.

• Ensure individual utilisation target on billable engagements for GlassHouse is achieved.

• Ensure individual delivery responsibilities on billable engagements for GlassHouse are achieved.

• Work with Account Executives, Managing Partners, Engagement Partners, Delivery Managers, Principal Consultants, Senior Consultants and Project Services to develop proposed solutions and accurate Level of Effort estimates.

• Articulate the value of GlassHouse services to clients’ technical staff; demonstrate the ability of GlassHouse services to solve customer problems.

• Consulting Craft: Demonstrate proficiency within areas of subject matter expertise, written/verbal communication, presentation, facilitation, and delivery.  Serve effectively in project leadership roles on both small and medium sized engagements, following project norms.

• Build GlassHouse through creation and/or participation in training, mentoring, IP development, conference attendance, and other activities.

• Recognised internally for technical/functional capability.  Track industry developments for new tools and techniques.

• Identify efficiencies and anticipate/resolve potential problems before they occur.  Design and perform key areas of analysis and technical decision-making. Follow overall technical/functional approach.

To apply for this postion, please email your resume to careers-uk@glasshouse.com referencing this postion in the subject line.